Business & Technical English Writing Applications

Business & Technical English Writing Applications

Course Description

This course is intended to help students effectively apply fundamental English writing skills and knowledge for practical purposes. Students will be introduced to professional writing in terms of the following themes: email messages, brochures & meeting notes, instruction manuals, professional reports, and components of effective written communication. Students will collaboratively work toward understanding how to analyze and react to rhetorical situations each genre and writing situation presents, including issues of audience, persuasion strategies, and organization, with a view to crafting a clear writing style that promotes effective communication.

Core Competencies (CC)

Based on the course objectives, the NTU educational goal is adhered to through contributing to students’

CC 1:  independent judgment and ability to innovate

CC 2:  professional knowledge and skills

CC 3:  communicative and team skills

 

Course Intended Learning Outcome (CILO)

By the end of the course, students should be able to

CILO 1:  critically evaluate and analyze a variety of technical documents  (CC 1, 2 & 3)

CILO 2:  apply writing skills and knowledge to constructing different writing genres (CC 1, 2 & 3)

CILO 3:  recognize the features of authentic texts  (CC 1 & 2)

CILO 4:  develop proof-reading and self-editing skills  (CC 1 & 3)

CILO 5:  achieve effective technical communication (CC 1, 2 & 3)

 

Teaching & Learning Activities (TLAs)

  1. Students are required to attend all classes. No more than three excused absences are permitted.
  2. Active participation in class discussions is required.
  3. Writing assignments are carefully scheduled as stages toward the fulfillment of the course’s objectives. All assignments are due in the next lecture. Late assignments are accepted, but the grades would be substantially lowered and students may not receive any feedback.
  4. The assignments should be submitted electronically as an MS Word file.

 

Course Requirements:

  1. Students are required to attend all classes. No more than three excused are permitted.
  2. Active participation in class discussions is required.
  3. Writing assignments are carefully scheduled as stages toward the fulfillment of the course’s objectives. All assignments are due in the next lecture. The assignments should be your own work and submitted electronically as a MS Word file. Late assignments are accepted, but the grades would be substantially lower and may not receive any feedback.
  4. No make-up quizzes will be allowed unless valid documentation is provided.

 

References

  • Anderson, P. V. (2014). Technical Communication. (8th ed). Boston: Wadsworth, Cengage Learning.
  • Alred, G. J., Brusaw, C. T., & Oliu, W. E. (2009). Handbook of Technical Writing. (9th). Boston: Bedford/St. Martin’s.
  • Brantley, C. P. & Miller, M. G. (2008). Effective Communication for Colleges. (11th ed). Mason: Thomson South-Western.
  • Guffey, M. E. & Loewy, D. (2011). Business Communication: Process & Product. (7th ed). Mason: South-Western Cengage Learning.
  • Kolin, P. C. (2010). Successful Writing at Work. (9th). Boston: Cengage Learning.
  • Lehman, C. M. & DuFrene, D. D. (2012). Mason: South-Western.
  • Mehlich, S., Smith-Worthington, D., & Che, P.-C. (2007). Technical writing for success: A school-to-work approach. Taipei: Cengage Learning.
  • Turk, C. & Kirkman, J. (1989). Effective Writing: Improving Scientific, Technical and Business Communication. (2nd ). London: E & FN SPON.
  • Sorenson, S. (2010). Webster’s New World Student Writing Handbook. (5 ed.). HoBoken: Wiley Publishing.

Assessment Methods

No. Types of Assessment Weighting Descriptions of Assessment Tasks
1. Quizzes 30% * Quiz 1 (15%) * Quiz 2 (15%)
2. Pair Assignments 30% * Email Messages * Brochures or Meeting Notes
3. Class Participation 20% Based on participation in the in-class discussions, forum discussions on CEIBA, and attendance.
4. Group Project 20% * Professional Reports

Course Outline

Week Topic
1 Course overview
2 Good & bad news emails 如何用英文傳遞好消息與壞消息?
3 Inquiry & invitation emails 不知道怎麼問才好? — 詢問與邀請函
4 Adjustment & complaint emails 要怎麼處理才滿意? — 告知變更與抱怨的訣竅
5 Request & recommendation emails 老師可以幫我寫個推薦信嗎? — 請求信與推薦函
6 Business brochures 要社團聯展了怎麼辦? — 有創意的宣傳摺頁
7 Meeting notes 討論了那些事? — 讀懂會議紀錄
8 Meeting notes 我有記下來! — 撰寫會議記錄並不難
9 The future is in your hands: Definitions & descriptions 定義未來:說明手冊的基礎
10 The future is in your hands: Instructions 掌控未來:說明手冊的關鍵
11 Informational reports 專業報告我也會寫:呈現資訊
12 Analytical reports 專業報告我也會寫:提供分析
13 Graphics in reports 專業報告我也會寫:圖表
14 Situational Communication: Audience-centered communication, rhetorical awareness, steps in the writing process 有效訊息交換的要素:情境考量
15 Writing Business & Technical Documents: Tone and voice, word choice, effective & professional style 有效訊息交換的要素:用字遣詞的藝術
16 Editing & Rewriting: Tips for achieving clarity, methods for improving contextual unity, proofreading and revision techniques 有效訊息交換的要素:自我編修的技巧
17 Learning Resources: Developing a lifelong learning habit 有效訊息交換的要素:善用寫作資源 + Writing Consultation 寫作諮詢